Thursday , April 18 2024

Vodacom Call Centre Jobs – Specialist Dealer Commissions

Website Vodacom

Job Description:

To manage the Payments and Claims due to Trade Partners  when Vodacom’s goods and Services are sold to our subscribers .

Job Responsibilities:

  • Manage the Callidus system changes and improvement initiatives.
  • To automate manually intensive processes so that business processes are automated at the source, e.g. National Chains TPI, Dealer Amendments. and New Dealer ID’s, Digital Remedy, manual store bases, Transfer of
  • Ownership, National Chains CUP and VAT files, Qliksense Reporting.
  • Unpaid Reporting – To carry out daily management of Unpaid Transactions including bulk corrections, process improvements, reporting for to be sent to various stakeholders, system enhancements as and when required.
  • To ensure FinOps reimbursement processes are adhered to when new products/tariffs/processes are implemented by the business.
  • To manage the Remedy Digital Workplace process so that all queries/claims as resolved are timeously updated/feedback provided to Trade Partners.
  • To timeously prepare, review, and maintain all SOX-related controls/documents.
  • To drive greater SQL adoption within the Dealer Commissions’ environment so that standard daily, weekly and monthly reporting can be shared with internal and external stakeholders.

Job Requirements:

  • Attention to detail
  • Remedy
  • Interpersonal skills
  • Analytical and investigative mind
  • TPI System and processes
  • Problem resolution skills
  • Excellent communication skills – both written and spoken
  • Infoweb
  • Time Management Skills

Qualification & Experience:

  • Experience in TPI System and Payments
  • 3+ years years Month-end Reporting experience
  • 3+ years years of Dealer Commissions experience
  • Experience in dealing with Exec Heads, Managing Executives & other key stakeholders
  • A diploma/Degree in Accounting would be an advantage
  • Matric – essential
  • Experience in dealing with Internal and External Parties to resolve queries

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here

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