Tuesday , September 26 2023

Vacancies at FNB – Business Intelligence Analyst

Website FNB South Africa

Job Description:

Design, development and maintenance of the knowledge, information management and business intelligence by looking at document requirements and validating with stakeholders. Design and generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Generate reports to improve efficiencies in the business.

Job Responsibilities:

Measuring customer satisfaction and adherence to Service Level Agreements between business and IT regarding IT service quality and performance
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes
  • Drive business profitability in the context of cost management through Business Intelligence solutions
  • Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies
  • Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free
  • Analyze derived information to create value added knowledge of the bank’s products, channels, service levels, trends, or customers
  • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
  • Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence enquiries
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness

Qualification & Experience:

  • Experience – 3 to 4 Years related experience
  • Minimum Qualification – Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Randburg, Gauteng, SA

Application Deadline: N/A

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