Vacancies at Discovery – Contact Centre Consultant

Website Discovery Limited

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone

Job Responsibilities:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Job Requirements:

  • Following instructions and procedures
  • Working with people
  • Delivering results and meeting customer expectations
  • Deciding and initiating action
  • Achieving personal work goals and setbacks
  • Writing and reporting
  • Presenting and communicating information
  • Analysing

Qualification & Experience:

  • Having a achieved a minimum of 50% in English in Matric
  • At least 12 months working experience in a customer services environment
  • The Business Writing Skill
  • Matric with Mathematics or Accounting
  • Basic MS Office Skills

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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