Telesure Jobs South Africa – Dialer Specialist

Website Telesure Investment Holdings - TIH

Job Description:

Plan and execute campaigns within the defined timelines. Manage campaigns, data and metrics to help improve overall efficiencies and manage the optimal use of contacts data for all TIH campaigns (sales, collection, retention, service, admin). Track, influence, provide solutions and escalate any factors that might affect performance

Job Responsibilities:

  • Continuous Improvement Identify and implement optimization plans around targeting with the goal of increasing campaign profitability.
  • Provide technical guidance when required to review and create relevant, lucid and effective reports.
  • Compliance Provide technical guidance when required to achieve full compliance with applicable rules and regulations in management and/or operations.
  • Presentation skills Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.
  • Implement initiatives to improve campaign performance based on lead optimization and segmentation.
  • Commercial Acumen Apply understanding of the business environment and objectives to develop solutions, while also providing technical assistance when necessary.
  • Operational Compliance Ensure data processes are adhered to – lead scrubbing, data optimization and segmentation strategies, implementation of all models, data alignment to campaign brief including applicable regulatory and legislative requirements. Highlight any identified contact centre abuse of leads.
  • Spreadsheet expertise Apply concepts of knowledge / skill and also able to provide technical guidance when required.
  • Provide input and review scripting of campaigns and how the campaign performs.

Qualification & Experience:

  • Experience in the financial services industry (Advantageous); Experience of dealing with relevant stakeholders e.g. work force management, contact centres, marketing (Advantageous
  • General Experience 3 or more years experience Campaign Management (Essential);
  • Data management experience (Essential); Analytics or MI experience (Essential);
  • Relevant 3 year Business degree / diploma in Business Management / Campaign Management and Contact Centre (Advantageous)
  • Dialler Management (Essential);
  • Grade 12/ SAQA Accredited Equivalent (Essential);

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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