Job Description: To manage, coach and guide a team. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. Job Responsibilities: Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential. Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them. Help manage customer relationships by using relevant systems. Supervise a team/teams within the Contact Centre to drive outcomes needed to be effective and efficient. Respond to requests and escalated requests using telephonic conversation or emails (internal and external stakeholders). Collect and interpret relevant data and transform the data collected into meaningful and easy to read reports. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Qualification & Experience: Matric / Grade 12/ SAQA Accredited Equivalent (Essential) 3 or more years experience in a claims environment within the insurance industry (Essential); Managerial Experience- 1 or more years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential) Experience in a call centre environment (Essential) Job Details: Company: Telesure Investment Holdings - TIH Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
Vacancieshut