Telesure Call Centre Jobs – Claims Team Leader

Website Telesure Investment Holdings - TIH

Job Description:

To manage, coach and guide a team. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

Job Responsibilities:

  • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  • Use the organization’s formal development framework to identify the team’s individual development needs. Plan and implement actions to build their capabilities.
  • Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.
  • Identify, within the team, instances of non-compliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
  • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
  • Help manage customer relationships by using relevant systems.
  • Supervise a team/teams within the Contact Centre to drive outcomes needed to be effective and efficient.
  • Respond to requests and escalated requests using telephonic conversation or emails (internal and external stakeholders).
  • Collect and interpret relevant data and transform the data collected into meaningful and easy to read reports.
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.

Qualification & Experience:

  • Matric / Grade 12/ SAQA Accredited Equivalent (Essential)
  • 3 or more years experience in a claims environment within the insurance industry (Essential);
  • Managerial Experience- 1 or more years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)
  • Experience in a call centre environment (Essential)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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