Standard Bank Teller Vacancies – Team Leader Universal Banking

Website Standard Bank

Job Description:

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Job Responsibilities:

  • Oversee and drive the review and implementation of all compliance requirements across the team to provide assurance that team operational requirements are aligned to the requirements imposed by regulators and legislation.
  • Oversee and guide the team in the handling and response of client demands to ensure that client needs are attended to immediately, comprehensively and according to laid-down procedures and within risk parameters.
  • Attend to the amendment of irregularities found during the audit or risk monitoring process to ensure sufficient controls and standards are implemented and upheld.
  • Manage the number of staff members in place to meet the fluctuating demands of customers by ensuring teams are accurately reflected on the systems and effectively interpreting and actioning the data provided, in collaboration with the team.
  • Assess and analyse all data and information, in collaboration with the team, related to the branch’s resources (people, process, systems) to make the required decisions and enhancements to ensure there is sufficient capability to meet customer demands.
  • Collate and provide relevant information and reports to the required department to assist in the investigation of losses and fraud activity as per internal requirements and procedures and ensure that team members are kept informed about all fraud activities.
  • Action and scrutinise all relevant reports as set out in the laid-down procedures.
  • Lead a team of Universal Bankers according to the lean leadership and employee engagement principles, including employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention and reward and people administration, to ensure a high performance culture that will ultimately enhance the customer experience by consistently meeting their demands.

Qualification & Experience:

  • Other Minimum Qualifications, Certifications Relevant FAIS qualification NQFL 7
  • 5-7 years Previous experience in the front line. Knowledge of retail and business products required for understanding the context of stated client demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Germiston, Gauteng, SA

Application Deadline: N/A

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