Job Description: To provide an extensive, detailed and critical knowledge and understanding of insurance for Brokers and develop the practitioner’s skills and ability to synthesise complex issues, evaluate information, apply principles and techniques, build effective relationships with brokers, and make professional judgements and informed decisions in relevant work situations. Job Responsibilities: Help build/create a relationship based on co-operation & mutuality with our service providers and maintain those that are existing. Engage with brokers in order to understand what matters to the broker and customer as per value of service and product and deliver against those demands. Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the In-Work Lead to act on the system. Identify authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons. Work with the service providers to create systemic view of the service provider environment Validate and update the customer’s personal details whilst obtaining the necessary documentation as required by Know Your Customer (KYC) policies and regulations. Qualification & Experience: Sound technical knowledge of claims end to end. Knowledge of the functions of other departments within the insurance. 5-7 years previous Commercial Claims experience, understanding insurance laid-down policies and procedures related to customer service. Matric Insurance related qualification Job Details: Company: Standard Bank Vacancy Type: Full Time Job Location: Constantia Kloof, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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