Sanlam Vacancies South Africa – Operations Manager

Website Sanlam

Job Description:

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients

Job Responsibilities:

  • Execute against & maintain compliance to the Claims philosophy/strategy within the teams
  • Stakeholder relationships
  • People management
  • Maintain and continually improve the operational Claims best practices and processes
  • Manage team expenses
  • Undertake required Claims related MIS, analysis and reporting
  • Drive operational effectiveness and efficiencies across Claims functions/teams

Job Requirements:

  • Quality and risk monitoring processes
  • Claims and assessor principles, processes and governances
  • Client engagement processes
  • MIS and reporting
  • Policy contracts governances, clauses, cover
  • Cost management
  • Call centre and sales processes
  • People management

Qualification & Experience:

  • Team management experience
  • Preferably business or commerce degree/diploma
  • MS: Office (Excel, Word, PP, Outlook)
  • MIS
  • Operations management experience
  • 3-5 years claims experience
  • Thought Express/QNI

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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