Job Description: Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Job Responsibilities: Identifying and reporting trends and solutions pertaining to processes, operational or technical challenges that impact customer service. Dual reporting line to Branch Manager : JHB Legal and Branch Manager : Outsourced Business Branch Understanding the calibre of brokers that are serviced by the JHB legal and Outsourced Business branch ( i.e. their loss ratios, volume of claims, clients profile, contribution to business, challenges or limitations and aspirations) To manage broker relations in all spheres of business, with specific reference to functions performed by the JHB legal and Outsourced Business branches. To ensure that excellent service is rendered to everyone who deals with either of the branches. Role expectations: Stakeholders : Internal : general staff members who provide service, relationship managers, regional sales managers, regional claims relationship managers, Client Care Department, Branch Managers, Fellow Broker Liaison officers etc. Ensuring adherence to the “Service Pledge” and TCF principles, including complaints record keeping. General relationship building – internal and external stakeholders (through various interactions including broker or stakeholder visits, conferences, workshops, presentations to staff, training etc.) Achieve or exceed all required service level standards determined by Santam. Stakeholders: External: members of the public, brokers & other insurers. Job Requirements: Knowledge and understanding of Santam’s operational systems, processes and procedures Knowledge and understanding of the short – term insurance industry Drivers License People management Computer Literate (MS Office Package) Knowledge and understand of the claims handling process chain including the recovery, third party and litigation claims handling Qualification & Experience: COP in short terms insurance Matric/grade 12 certificate Grade 12 or Diploma with 3 to 5 years related experience. Job Details: Company: Sanlam Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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