Sanlam Careers Johannesburg – Motor SOS Agent

Website Sanlam

Job Description:

The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.

Job Responsibilities:

  • Process STP (Straight Through Processing) claims
  • Telephone Management
  • Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
  • Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
  • Attending all training schedules as required
  • Ensuring performance standards are met against KPI’s and KPA’s
  • Registration and loading of claims as per systematic requirements governed by the policy terms and conditions
  • Being professional and answering the phone promptly always
  • Be flexible and available as and when needed

Job Requirements:

  • Computer literacy
  • Negotiation skills
  • MS Office and proficiency with Santam systems and processes
  • Trauma handling skills
  • Attention to detail and accuracy
  • Problem solving skills

Qualification & Experience:

  • Excellent computer literacy – MS Office and Santam systems
  • Matric
  • Strong client service orientation
  • Preferred candidate to be bilingual (English and Afrikaans)
  • Minimum of 3 years’ experience in Short Term Insurance essential preferably claims

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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