Sanlam Careers Johannesburg – Membership Administrator

Website Sanlam

Job Description:

This position is accountable for the administration work at membership department, capturing of application policies on the system.

Job Responsibilities:

  • Indexing, Filing, scanning and linking application forms.
  • Ensuring that all membership queries from internal and external clients are attended within 48 hours.
  • Ensuring that amendments on existing membership data are processed as per the client`s request within the agreed turnaround times.
  • Ensuring that membership data is 100% accurate on the system and well maintained.
  • Underwriting of new members who join Safrican funeral schemes.
  • Compiling and sending out of correct billing schedules to clients.
  • Assisting clients with queries i.e. walk-in, telephone, fax and e-mail.
  • Ensuring data integrity and that membership certificates are checked for accuracy prior to distribution.
  • Balances monthly billing schedules after changes have been implemented into system.
  • Ad hoc requests from Team Leader and Manager
  • Capturing new application forms on the system.
  • Issuing of policy documents to individual clients and schemes
  • Ensuring that customers are confident that fair treatment is central to the company culture.

Job Requirements:

  • Basic Insurance understanding
  • 1-2 years’ experience in administration or client service environment
  • Administrative Diploma/Certificate
  • Listening skills
  • Computer Literacy; (advanced ms excel, word & outlook).
  • Accuracy in Detail
  • Product knowledge
  • Written and verbal communication skills (speaking knowledge of English and at least 2 other national African languages)
  • Matric

Qualification & Experience:

  • Team orientated
  • Good verbal and written communication skills.
  • Pay attention to detail
  • Very focussed, dedicated, motivated & results driven.
  • Must be able to handle & work under pressurized environment.
  • Ability to maintain efficient office workflow and administrative processes.
  • Adapting and responding to change
  • Reliability in terms of adherence to deadlines.
  • Accurate and excellent data capturing.
  • Client service orientation

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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