Sanlam Careers Bellville – Client Experience Specialist

Website Sanlam

Job Description:

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Job Responsibilities:

  • Anticipate the product-specific training needs of intermediaries, SC Sales consultants and SGR staff in respect of all SGR products and in collaboration with the Product Owner take steps to meet these needs.
  • In conjunction with business specialists, refine core messaging to ensure organisational consistency in all aspects of internal and client-facing communications
  • Work with SGR management, staff and internal partners to continually review, improve and update documentation and forms related to business processes and procedures.
  • In conjunction with SGR CEO, Product Owner and Pricing team, create marketing and client-facing content (writing & sourcing) for new and/or amended products, processes & capabilities, and arrange for the implementation on the relevant platforms (e.g. Sanlam website and Sharepoint sites)
  • On request and in conjunction with the SC Sales consultant and SGR Pricing team, represent the business’s products, operational processes and services using technical, organisational and client experience knowledge to facilitate and support the on-boarding of new strategic clients

Job Requirements:

  • Showing care and consideration to our clients that extends beyond professionalism.
  • Rebounding from setbacks and adversity when facing difficult situations.
  • Applying knowledge of the business and marketplace to advance the organisation’s goals.
  • Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
  • Cultivates Innovation by creating new and better ways for the organisation to be successful.
  • Consistently achieving results, even under tough circumstances.
  • Maneuvering comfortably through complex policy, process and people related organizational dynamics.

Qualification & Experience:

  • Post-matric Marketing and/or Communication qualification, or relevant Business qualification would be advantageous.
  • Computer literacy with proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint).
  • Matric with good grades in English, Mathematics and/or Accounting
  • Project management experience and/or qualification would be advantageous.
  • Four to five years’ experience in Employee Benefits industry and good understanding of group risk products.
  • Experience drafting client-facing documentation and/or marketing material.
  • Action driven and results orientated.
  • Planning, organizing and co-ordinating abilities (able to multi-task and prioritise effectively).
  • Experience working in a collaborative team environment.

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Bellville, Western Cape, SA

Application Deadline: N/A

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