Qatar Airways Careers – Cargo Operations Manager

Website Qatar Airways

Job Description:

Responsible for smooth cargo operations at the Region through close coordination, supervision and negotiation with the GHA’s, local service providers and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities, regulatory bodies and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operational costs involved, whilst continually improving customer satisfaction.

Job Responsibilities:

  • Implement, establish and monitor standard operating procedures (SOP) with the GHA’s in the region to ensure smooth cargo operations with consistently high levels of quality. This also includes Streamlining policies with GHA staff in order to follow procedures in the absence of cargo staff at the respective station.
  • Manage Key Performance Indicators (KPI) and Service Level Agreements (SLA) with the service providers and/or GHAs in local markets to ensure the operational performance meets QR’s required service levels.
  • Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the respective station to increase customer satisfaction and reduce carrier liability.
  • Perform required station self-audits and support audits initiated by QCAA, National authority. Review audit findings from regulatory bodies, QR Group Safety and Security, QR Compliance and self-audits and inspections and ensure any findings are actioned and concluded satisfactorily within given timeframe.
  • Establish strong contacts with authorities and regulatory bodies. Liaise with local Government/ Customs Authorities to obtain permissions and to comply with regulatory issues related to cargo operations.
  • Ensure management of Safety, Security, and Operational compliance matters in the local markets.
  • Make recommendations and suggestions to enhance services offered whilst reducing operational costs incurred in the region. Further be a part of the airline operating committee to address infrastructure issues etc.
  • In collaboration with Station and Regional Head, manage the station/region’s ground handling activities and ensure that they are carried out on a cost effective, efficient and safe manner.

Qualification & Experience:

  • Comemrcial Acumen
  • Bachelor’s Degree
  • 4 years of job related experience
  • Knowledge of IATA STandard Ground Handling Agreement and Service Level Agreements

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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