Job Description: In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations. Job Responsibilities: Ensuring that all QR aircraft handling standards are met on a shift basis Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling Ensuring proper allocation of manpower and resources in the airport operations Completing checks to ensure adequate standards are maintained Ensuring that passenger and aircraft handling practices conform to the safety and security standards Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline Qualification & Experience: Strong background in Airport or GHA Operations Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations Excellent customer focus and service delivery Relevant experience in an airline or reputed Ground Handling Operations at supervisory level Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA Job Details: Company: Qatar Airways Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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