Qatar Airways Cabin Crew – Senior Airport Services Agent

Website Qatar Airways

Job Description:

Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Job Responsibilities:

  • Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
  • Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
  • Perform other department duties related to his/her position as directed by the Head of the Department.
  • Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
  • Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
  • Ensure passengers are assisted smoothly through airport facilities.
  • Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
  • Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
  • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
  • Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.

Qualification & Experience:

  • Relevant Vocational, Tertiary or Trade qualification
  • Proficiency in spoken and written English.
  • Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
  • 3 years relevant experience
  • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
  • Must have legal rights to live and work in South Africa

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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