Old Mutual Jobs Pinelands – Service Now Platform Engineer

Website Old Mutual

Job Description:

The ITOM engineer is responsible for effective support of the ITOM product suite on ServiceNow within Service Engineering – IT Capability Cluster. The successful candidate is responsible for proactively managing the planning, build and the support (DevOps) of IT service operations capabilities on the ServiceNow platform to enable business and strategic outcomes of a specific business segment or client area.

Job Responsibilities:

  • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
  • Interact with Application and technical SMEs to get necessary environment information to support service map and event management work
  • Work with Application and technical SMEs stakeholders to confirm map validity (completeness, accuracy, and readability).
  • Promote your update sets and data across applicable SN environments.
  • Independently build new service maps.
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
  • Enhance ServiceNow (SN) Event management rules as necessary to ensure proper CMDB binding.
  • Participate in user acceptance testing of the resulting maps, impact rules and event management work.
  • Remediate any production incidents that arise related to this scope.

Job Requirements:

  • ServiceNow experience of 4+ years.
  • AWS certification (advantage)
  • Must have hands 3 years’ experience in ITOM across at least any 3 of Discovery, Service Mapping, Orchestration, Cloud Management, Event Management applications.
  • Basic knowledge on Windows, UNIX commands
  • Scripting experience on ServiceNow (advantage)
  • Expertise with experience in ServiceNow data source integrations
  • Basic knowledge on infrastructure objects, credentials & permissions required to query information.
  • Experience with integrations with monitoring tools such as Dynatrace, Thousand Eyes, CloudWatch, New Relic, Prometheus.
  • Client interaction and project delivery handling while maintaining a high standard of customer relationship and satisfaction
  • Demonstrated understanding of ITIL practices/skills.
  • ServiceNow Certifications required.

Job Details:

Company: Old Mutual

Vacancy Type:  Full Time

Job Location: Pinelands, Western Cape, SA

Application Deadline: N/A

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