Thursday , April 18 2024

Old Mutual Jobs in Johannesburg – Service Now Platform Engineer

Website Old Mutual

Job Description:

The primary purpose of the ITOM engineer is to support the smooth running of the ServiceNow ITOM Application suite which includes Discovery, Service Mapping, CMDB, and Event Management, Orchestration and Cloud Management function. The individual will be responsible for achieving results through own efforts.

Job Responsibilities:

  • Define identification and reconciliation rules
  • Interact with Application and technical SMEs to get necessary environment information to support service map and event management work
  • Work with Application and technical SMEs stakeholders to confirm map validity (completeness, accuracy, and readability).
  • Reconcile the resulting maps with existing monitoring coverage.
  • Monitor discovery and service mapping results, reconciling, and addressing any anomalies.
  • Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard
  • Be a technical expert for Event Management, Service mapping and Discovery.
  • Designing, developing, and implementing custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.
  • Independently build new service maps.
  • Enhance ServiceNow (SN) Event management rules as necessary to ensure proper CMDB binding.
  • Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
  • Plan capacity, maintenance, and configuration of ServiceNow MID servers.
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
  • Cross skilling and knowledge transfer to junior technical resources

Job Requirements:

  • Bachelor’s degree or equivalent diploma or certifications in the specialized IT fields
  • ServiceNow Certifications required.
  • Experience with integrations with monitoring tools such as Dynatrace, Thousand Eyes, CloudWatch, New Relic, Prometheus.
  • Expertise with experience in ServiceNow data source integrations
  • AWS certification (advantage)
  • Client interaction and project delivery handling while maintaining a high standard of customer relationship and satisfaction
  • ServiceNow experience of 4+ years.
  • Scripting experience on ServiceNow (advantage)
  • Must have hands 3 years’ experience in ITOM across at least any 3 of Discovery, Service Mapping, Orchestration, Cloud Management, Event Management applications.

Job Details:

Company: Old Mutual

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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