Nedbank Jobs in Johannesburg – Client Services Consultant

Job Description:

Job Responsibilities:

• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Receive client requests and action it within the agreed to SLA
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Monitor internal processes by reporting on the effectiveness thereof.

Job Requirements:

• Essential Qualifications – NQF Level
• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.
• Matric / Grade 12 / National Senior Certificate
• Diploma
• Degree – Finance/Investments related

Qualification & Experience:

• Business writing skills
• Communicating internally
• Checking accuracy of reports and rec
• Microsoft Office
• Drafting reports
• Administrative procedures and systems
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Data analysis

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

Vacancieshut.com