Nedbank Jobs in Johannesburg – Client Services Consultant

Website Nedbank

Job Description:

To provide administrative services to clients by attending to their investment needs to achieve Nedbanks’ strategic focus to become a client-centric bank.

Job Responsibilities:

  • Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
  • Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
  • Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Receive client requests and action it within the agreed to SLA
  • Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
  • Utilize resources by adhering to Nedbank policies; procedures and standards.
  • Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
  • Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Monitor internal processes by reporting on the effectiveness thereof.

Job Requirements:

  • Essential Qualifications – NQF Level
  • 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.
  • Matric / Grade 12 / National Senior Certificate
  • Diploma
  • Degree – Finance/Investments related

Qualification & Experience:

  • Business writing skills
  • Communicating internally
  • Checking accuracy of reports and rec
  • Microsoft Office
  • Drafting reports
  • Administrative procedures and systems
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Data analysis

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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