Thursday , April 18 2024

Motus Vacancies – Service Advisor

Motus Holdings

Job Description:

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

Job Responsibilities:

  • Receive customers in a professional and friendly manner in order to ensure they feel valued.
  • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
  • Maintain customer database with contact details and information.
  • Maintain and further develop own personal knowledge base in order to remain current and relevant
  • Ensure customer complaints are effectively managed via relevant CRM system/s.
  • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
  • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
  • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
  • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
  • Create collaborative internal and external partnerships in order to expedite service delivery.
  • Maximize customer awareness of all products and services available.
  • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • Schedule appointments, answer phones, and handle queries.

Job Requirements:

  • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
  • Reliable
  • A team player
  • Results driven and customer orientated
  • Ethical
  • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
  • Highly self-motivated, energetic and able to maintain a positive outlook.

Qualification & Experience:

  • Knowledge of relevant operating systems would be an advantage.
  • Multilingual with languages generally spoken across the area and customer base is necessary.
  • Computer literate
  • Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
  • Matric
  • Basic mathematical ability (numeracy)
  • Knowledge of competitive motor industry.

Job Details:

Company: Motus Holdings

Vacancy Type:  Full Time

Job Location: Boksburg, Gauteng, SA

Application Deadline: N/A

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