Thursday , April 18 2024

Motus Promotions Jobs – Customer Service

Website Motus Holdings Limited

Job Description:

The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Job Responsibilities:

  • Delivering vehicles to customers in accordance with our procedures.
  • Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
  • Cleaning of vehicles interior and exterior to our high standards.
  • Maintaining the integrity of the company by behaving ethically and safeguar
  • Making, amending, cancelling and monitoring reservations as required.
  • Responsible for the security and quality control of vehicles and other company property.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Adherence to good housekeeping and general cleanliness standards for branch environment.
  • Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
  • Refueling vehicles, checking tyre pressure and oil/water/other fluid after every rental.
  • Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

Job Requirements:

  • Communication skills in English (verbal and written)
  • Achieve high levels of accuracy and attention to detail.
  • Customer focus and the ability to demonstrate initiative.
  • Excellent interpersonal skills, articulate and well-spoken.
  • Good administrative skills
  • A team player that is effective in working with people of different cultures and backgrounds.
  • Excellent telephone and face-to-face customer relations and counter selling skills.
  • Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

Qualification & Experience:

  • NQF Level 4 (Grade 12 or equivalent)
  • Code 8 driver’s license – must have at least 1 years driving experience.
  • Computer literate
  • Bilingual or multilingual would be an advantage.
  • Minimum of 1 years front office/ customer service experience.

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: Claremont, Western Cape, SA

Application Deadline: N/A

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