Job Description: Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. Job Responsibilities: Make recommendations to improve client service and fair treatment of clients within area of responsibility Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service Analyse, identify trends and report on team performance and productivity Provide regular reports on delivery of services Participate and co Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs Conduct regular engagement with team members in order to cascade information and team objectives Provide authoritative, expertise and advice to clients and stakeholders Maintain effective and efficient record keeping on the relevant system Identify operational efficiencies and make recommendations for improvement Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes Implement measures to address non-performance within the team Cultivate and manage working relationships with a variety of stakeholders Job Requirements: Knowledge of relevant legislation Communication skills Knowledge of the financial services industry Knowledge of the sales process and cycle Analytical skills Computer skills Relationship building and networking skills Relevant product and process knowledge (Class of Business knowledge) Negotiation skills Interpersonal skills Qualification & Experience: 2-3 years experience for the rendering of financial advice, as required by relevant regulatory body (essential) Diploma in business management or equivalent qualification 1-2 years managerial experience (desirable) Grade 12 or equivalent qualifcation Specific licensing or registration: Certified Financial Planner, Formal qualifications 3-5 years experience in a sales environment (essential) Relevant legislative/regulatory exams or qualifications Job Details: Company: Metropolitan Vacancy Type: Full Time Job Location: Kimberley, Northern Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
Vacancieshut