Saturday , April 13 2024

Metropolitan Vacancies – Customer Service Consultant

Website Metropolitan

Job Description:

To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Accurately capture data to support the region and processing all the administrative tasks according to agreed standards and turnaround times

Job Responsibilities:

  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
  • Compile and check the relevant document to process payments and policy amendments within service  agreement and authority levels.
  • Ensuring client service level agreements are met and exceeded
  • Escalate faults/errors on applications to Line Manager
  • Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
  • Identify entrepreneurial opportunities in every interaction
  • Screen and route all queries received to appropriate stakeholders
  • Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
  • Accurately capture and check new business documentation.
  • Accurately identify problems and proactively solve them
  • Collate, compile and distribute documents to the required standards within defined time-frames
  • Providing feedback on status of applications i.e. outstanding requirements and errors
  • Provide updates on how many applications issued and processed
  • Accurately capture client information on the relevant system
  • Maintain the relevant office housekeeping standards

Job Requirements:

  • Manage relationships well and able to be adaptable to clients’ needs
  • Energetic and Self-Motivated and be entrepreneurial
  • Selling behaviours and persuasiveness
  • Fluent Verbal and Written Communication and Comprehension in English
  • Be self- reliant and resilient
  • PC Literacy
  • Eye for Detail with good planning and Time Management Skills
  • Fluency in English
  • Numerical reasoning ability and analytical Skills (including numeracy)

Qualification & Experience:

  • Grade 12 or an equivalent NQF4 qualification
  • 1 to 2 years experience in customer service essential
  • Qualification (Wealth Management) or Diploma in Financial Management, Marketing Management, Business Administration
  • Have honesty and integrity
  • No criminal record

Job Details:

Company: Metropolitan

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

Apply Here

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