Lifehealth Vacancies – Service Design Specialist

Website Life Healthcare

Job Description:

An exciting career opportunity has arisen for the position of Service Design Specialist at Life Healthcare, Head Office, reporting to the Head of Product Development. The role will focus on bringing experience design best practices to the services blueprints for Value-Based Care clinical product. All touchpoints and artefacts in the end-to-end user journeys of each product must be clearly defined from the user’s perspective. In order to deliver care seamlessly across the care continuum, LHC needs to design and develop products which elevate the service experience and sequence the actions of patients and clinicians into workflows.

Job Responsibilities:

  • Work closely with the Product Development Specialist & Clinical Directorate in the development of products for clinical teams to execute in the acute and out of hospital setting.
  • Apply the principles of behavioural design (design thinking + behavioural science).
  • Understand the different stages in the clinical service process to determine how best to integrate our resources and sequence all actions in the delivery of care.
  • To personalise the design approach and elaborate tailor-made specifications
  • Champion continuous improvement of the patient service experience by incorporating patient needs and their perspectives in the development process and elevating their role in value creation.
  • Design and map out all the physical and online touch points, supporting processes and physical artefacts in end-to-end user journeys.
  • Define and articulate user stories by gathering deep insights and involvement from target clinicians and patient interactions about their needs and context, as completely as possible to enhance service design.
  • Implementation planning of the product including piloting the service design, monitoring, and continuous improvement

Job Requirements:

  • Experience designing user experience in a healthcare setting would be advantageous
  • In-depth knowledge and experience within a relevant service design discipline
  • Knowledge and skill in human-centred design, design thinking
  • 3-5 years of professional service design experience in a design consultancy or equivalent position
  • University degree
  • Deep expertise in design thinking/human-centered design
  • Proven designs and experience of launched services that have been implemented

Job Details:

Company: Life Healthcare

Vacancy Type:  Full Time

Job Location: Randburg, Gauteng, SA

Application Deadline: N/A

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