Lancet Laboratories Vacancies – Admin Clerk

Website Lancet Laboratories

Job Description:

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives

Job Responsibilities:

  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
  • Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
  • Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
  • Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
  • Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
  • Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.

Job Requirements:

  • Ability to work in a pressured environment
  • Adherence to company dress code
  • Communication
  • Customer Orientation
  • Ability to work as part of a team
  • Attention To Detail
  • Ability to cope with nervous / distressed patients
  • Administrative skills
  • Confidentiality / Sensitivity

Qualification & Experience:

  • Grade 12
  • Bsc Degree Advantageous
  • Computer literate
  • Laboratory information systems
  • 0-1 Yrs Relevant Working Experience

Job Details:

Company: Lancet Laboratories

Vacancy Type:  Full Time

Job Location: Richmond, Northern Cape, SA

Application Deadline: N/A

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