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Website Lancet Laboratories
Job Description:
To perform laboratory specimen preparations and related procedures in terms of pre and post testing standard operating procedures.
Job Responsibilities:
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Receive specimens and allocate bar code storage numbers on the Laboratory Information Systems and resolve any related problems.
- Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service
- Pre Analytical preparation of specimens as per SOP’s/WI.
- Resolve outstanding specimens and test results in accordance with TAT’s.
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
- Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service.
- Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
Job Requirements:
- Problem solving
- Confidentiality / Sensitivity
- Hand-eye co-ordination
- Rule orientation
- Attention To Detail
- Self-management
- Ability to work in a pressured environment
Qualification & Experience:
- Relevant Certificate
- 0-1 Yrs Relevant Working Experience
- Registration in relevant discipline with HPCSA
- Grade 12
Job Details:
Company: Durban, KwaZulu-Natal, SA
Vacancy Type: Full Time
Job Location: Lancet Laboratories
Application Deadline: N/A
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