Jobs at Standard Bank – Officer

Website Standard Bank

Job Description:

To provide a proficient reception function in support of the Branch team. To identify the customer’s needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

Job Responsibilities:

  • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
  • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales.
  • Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
  • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.
  • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.

Qualification & Experience:

  • 1-2 years branch banking experience, exposure to enquiries and query management
  • Qualification: Secondary/High school/A levels/Matric

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Albert Street, Kwazulu Natal, SA

Application Deadline: N/A

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