Thursday , April 18 2024

Jobs at Netcare – Technical Support Specialist

Website Netcare

Job Description:

This incumbent will further be responsible for the Netcare Group Systems 1st line support onsite, will deal with the day to day Information Technology issues and support of the infrastructure and systems and will deal with all operational aspects of the Netcare IT landscape for their designated site.

Job Responsibilities:

  • Ensure all computers are joined to Active Directory as per Netcare standards.
  • Manage onsite printing services, including creation of new user printing accounts and costing levels, releasing of pin codes to new users and the setup of FTP and Scan to
  • Mail accounts on MFU devices.
  • Maintain Server room Standards, Safety checks included
  • Ensure the Active Directory standards are adhered to at all time with regards to naming conventions, account policies and rights.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, system resources, networks and key functions and processes.
  • Provide 1st line support per request from various departments and business units. Investigate and troubleshoot issues.
  • Create, change, and delete user accounts and groups as per requests via Active Directory and SAP.
  • Repair and recover from hardware or system failures. Coordinate and communicate with Line Management.
  • Ensure the organisational unit within Active Directory is maintained, updated and accurate.

Job Requirements:

  • Networking and PABX basics and concepts
  • SAP GUI essentials
  • Microsoft Windows Operating systems
  • SCCM basic concepts
  • Mobile device operating system proficiency
  • Windows Server File and Print Services
  • Microsoft Active Directory concepts and essentials
  • Highly developed PC literacy skills
  • Microsoft Exchange essentials

Qualification & Experience:

  • Minimum 2 – 5 years in IT user support role
  • Relevant IT Qualification
  • Private Hospital Experience would be advantageous
  • MCSE, MCITP – Preferred
  • Matric or related NQF level qualification

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

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