Job Description: To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Make a promise be deeply invested value our differences build trust, not territory have courage always do the right thing stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Job Requirements: Identifyand sell/cross sell products aligned to customer needs Maximizechannel optimisation opportunities identified aligned to customer needs Connectwith our customers by living up to our brand promise of how can we help you? atall times. Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs. Conductthemselves in an ethical manner at all times Adhereto the TCF (Treating Customer fairly) principles in all that you do Ensureactivities support cost containment and reduction Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels Qualification & Experience: Minimum Qualification : NQF 4 Qualification Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam Years of Experience : 1-2 years related experience Person must not be an unrehabilitated insolvent Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Zastron, Free State, South Africa Application Deadline: N/A Apply Here Vacancieshut.com
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