Job Description: Manage team to deliver and support sales targets and service standards in the branch while adhering to Sales and Service processes and procedures to ensure compliance and reduce risk. Provides team with the means and ability and holding them accountable for providing exceptional customer service and maintaining process standards. Manages branch resources in line with business’ short and long term goals policies and values with a view to generate the highest return on capital employed. Enabling the delivery of excellent customer experience within a dynamic branch environment promoting new business in order to ensure future growth without incurring unmanageable risks. Job Responsibilities: The capacity to create appropriate levels of impact by using verbal and non-verbal communication skills to influence and/or negotiate win-win agreements to proposals, plans or ideas Manage own development to increase own competencies Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies Accepts change and new ideas and adapts to the changing requirements that work environments may pose Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions Provides technical or specialist insights that provide meaningful opportunities for solution-building The capacity to facilitate conflict resolution and allow for maximum understanding between different parties and points-of-view Remains level-headed in situations of stress or pressure and persists in pursuing goals despite obstacles and setbacks Set up ongoing processes and systems to define, collect and evaluate information needed to manage activities in relation to clearly defined objectives, time-lines and performance standards; includes the ability to identify and implement appropriate measures and benchmarks Converse with internal/external customers in a way that they fully understand and provide helpful solutions and products based on our customers’ needs Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team Precise, systematic and rule-orientated in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information The capacity to put people at ease and build sound relationships based on mutual trust and openness Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards Identifies talent and plans and supports people’s professional development (includes coaching and mentoring competence) Provide accurate and reliable sales statistics obtained from the sales members and compile Sales reports and dashboards Qualification & Experience: Experience : 2 -3 years relevant experience Person must not be an unrehabilitated insolvent Minimum Qualification : NQF 4 Qualification Preferred Qualification : Relevant NQF 5 Tertiary Qualification Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Fochville, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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