FNB Learnership 2023 – Client Service Representative

Website FirstRand

Job Description:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort & skill. Build and maintain strong relationships with our internal and external stakeholders

Job Responsibilities:

  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Contact prospective clients and sell appropriate banking products in order to achieve sales targets
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Manage the growth of active customer Account Base to increase client base
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Achieve net profit growth for business
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions

Qualification & Experience:

  • Minimum Qualification : Grade12 or relevant tertiary qualification
  • Experience : 2 -year Customer Care/ Call Centre environment experience
  • Experience of dealing with high level customer queries in a Customer Care environment
  • Person must not be an unrehabilitated insolvent

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Kuruman, Northern Cape, SA

Application Deadline: N/A

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