Job Description: Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Resolve all customer queries efficiently, and within agreed timelines. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. Ensure activities support cost containment and reduction. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Leads identified converted into successful sales. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Qualification & Experience: Minimum Qualification : NQF 4 Qualification FAIS – Yes Regulatory Exam qualification Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board An appropriate recognised business Diploma or Higher Certificate at NQF level 6 Experience : 1-2 years related experience Person must not be an unrehabilitated insolvent Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Howick, Kwazulu Natal, SA Application Deadline: N/A Apply Here Vacancieshut.com
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