Job Description: To provide expert advice and support in practice formulation and associated best practice improvements. Responsible for leading and developing a team of technical resources that provide operational project and technical support. Job Responsibilities: Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service. Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks. Ensure testing yields an acceptable level of performance for the changes being delivered. Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement. Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness. Design relevant IT Solution and produce specification and architecture in accordance to agreed standards against the requirements and approved by the appropriate governance forums. Assess, identify and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance. Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions. Determine the estimated resources and timelines required to deliver the required functionality. Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration. Qualification & Experience: IT related Degree or Diploma 5 years plus related technical experience 2 years plus experience managing complex technical specialist teams Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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