Thursday , April 18 2024

FNB Jobs – Multi Skilled Consultant Sales and Service

Website FirstRand

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Maximizechannel optimisation opportunities identified aligned to customer needs
  • Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Adhereto the TCF (Treating Customer fairly) principles in all that you do
  • Conductthemselves in an ethical manner at all times
  • Identifyand sell/cross sell products aligned to customer needs
  • Ensureactivities support cost containment and reduction
  • Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Connectwith our customers by living up to our brand promise of how can we help you? atall times.

Qualification & Experience:

  • Years of Experience : 1-2 years related experience
  • Minimum Qualification : NQF 4 Qualification
  • Person must not be an unrehabilitated insolvent
  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Douglas, Northern Cape, SA

Application Deadline: N/A

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