Job Description: Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process. Job Responsibilities: Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated. Ensure activities support cost containment and reduction. Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels. Adhere to the TCF (Treating Customers fairly) principles in all that you do. Use opportunities identified to increase market share. Meet and exceed monthly sales target. Take ownership of solving our customers problems or queries as efficiently and quickly as possible Conduct myself in an ethical manner at all times. Qualification & Experience: Person must not be an unrehabilitated insolvent Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam as prescribed by the Financial Services Board Minimum Requirements : FAIS Compliant as prescribed by the Financial Services Board Preferred (Ideal) Qualification : An appropriate recognised business degree at NQF level 6 Job Details: Company: FirstRand Vacancy Type: Full Time Job Location: Randfontein, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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