Job Description: To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Ad hereto the TCF (Treating Customer fairly) principles in all that you do Fulfilling transactions above the benchmark set and providing an exceptional customerexperience. Converse with our customers in a way they fully understand and provide helpful solutionsand products based on their needs. Conduct themselves in an ethical manner at all times Ensure activities support cost containment and reduction Optimize every customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions Maximize channel optimisation opportunities identified aligned to customer needs Connect with our customers by living up to our brand promise of how can we help you? atall times. Identify and sell/cross sell products aligned to customer needs Qualification & Experience: Minimum Qualification : NQF 4 Qualification Years of Experience : 1-2 years related experience Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification Person must not be an unrehabilitated insolvent Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Phoenix, Kwazulu Natal, SA Application Deadline: N/A Apply Here Vacancieshut.com
Vacancieshut