Job Description: Responsible for management of their function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of Small and Medium Enterprises with high profit generation. Job Responsibilities: Ensuring compliance with relevant legislation and specifically in terms of client expectations. Maintaining an appropriate profile within the community, initiate and ensure drawdown quality credit applications. Developing in-depth knowledge of a business client’s activities. The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention. Sound portfolio management and optimising the true potential of portfolios. Acquire profitable new business and identify client needs and deliver customised solutions for a portfolio. Identification of business opportunities or create new business concepts and development approaches to support business growth. Following of process protocols to achieve service excellence. Monitoring and evaluation of the organisations success in managing its legal and compliance risks. Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE. To create portfolio specific strategies/ actions that will generate revenue growth, ensuring that individual targets are met. Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction. Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence. Quality of the Business client base within the portfolio. Qualification & Experience: 3 to 4 years relevant experience Relevant Degree Job Details: Company: FirstRand Vacancy Type: Full Time Job Location: Sandton, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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