Vacancieshut
Website FirstRand
Job Description:
To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Job Responsibilities:
- Identify and sell/cross sell products aligned to customer needs
- Ensure activities support cost containment and reduction
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Conduct themselves in an ethical manner at all times
- Maximize channel optimisation opportunities identified aligned to customer needs
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Qualification & Experience:
- 1- 2 years related experience
- Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- FAIS – Yes
- Person must not be an unrehabilitated insolvent
- An appropriate recognised business Diploma or Higher Certificate at, NQF level 6
- Minimum Requirement: NQF 4 Qualification
- Regulatory Exam qualification
Job Details:
Company: FirstRand
Vacancy Type: Full Time
Job Location: Eldoradopark, Gauteng, SA
Application Deadline: N/A
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