Thursday , April 18 2024

FNB Careers 2023 – Multi Skilled Consultant Sales

Website FNB South Africa

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Optimize every customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Ad hereto the TCF (Treating Customer fairly) principles in all that you do
  • Identify and sell/cross sell products aligned to customer needs
  • Always comply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
  • Demonstratesbehaviour in support of the organizational values
  • Takes accountability for own performance, personal and career development
  • Converse with our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Conduct themselves in an ethical manner at all times
  • Improve knowledge and competencies by completing training specific for role as pereCareers
  • Maximize channel optimisation opportunities identified aligned to customer needs
  • Fulfilling transactions above the benchmark set and providing an exceptional customerexperience.
  • Ensure activities support cost containment and reduction

Qualification & Experience:

  • Minimum Qualification : NQF 4 Qualification
  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
  • Years of Experience : 1-2 years related experience
  • Person must not be an unrehabilitated insolvent

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Meyerton, Gauteng,, SA

Application Deadline: N/A

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