FNB Call Centre Jobs – Claims Assessor

Website FirstRand

Job Description:

Accurate assessment, investigation and validation of long-term insurance claims in accordance with the goals, objectives, processes and standards of the organization in order to meet customer. These claims may include funeral, death, disability, dread disease and retrenchment claims.

Job Responsibilities:

  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
  • Taking ownership of queries and ensuring they are resolved timeously and effectively
  • Assist with system and process development.
  • Accurate assessment, investigation and validation of complex long-term insurance claims/ claims with high value in accordance with the goals, objectives, processes and standards of the organization in order to meet customer. These claims may include funeral, death, disability, dread disease and retrenchment claims.
  • Teamwork to meet service and quality standards.
  • Ensuring adherence to organisational best practice and legislative requirements.
  • Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non disclosure.
  • Providing effective, efficient and professional service to all our customers and branches, both telephonically and through written correspondence.

Qualification & Experience:

  • At least 5 years experience in risk claims which must include experience in funeral, death, disability, dread disease and retrenchment claims on
  • simple and complex life insurance products.
  • Suitable tertiary qualification.
  • Grade 12.
  • Long-term insurance industry and product knowledge.
  • Experience in identification of managing claims fraud.

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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