Ethekwini Municipality Vacancies – Contact Centre Consultant

Job Description:

To provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, stormwater, roads and traffic (engineering fault reporting via a toll free telephone contact point.

Job Responsibilities:

• Authorises reconnection of water services on receipt of full payment.
• Follows up on electronic payments to banks and third party agencies.
• Ensures that the customer is given accurate information and is satisfied with the service provided.
• Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.
• Undertakes the screening of all no water complaints.
• Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.
• Follows up on queries referred to meter shop, meter audit division.
• Undertakes the adjustments of accounts.

Qualification & Experience:

• Matric/Grade 12.
• 12 Months relevant experience.
• Matric/Grade 12 plus relevant certificate accredited by SAQA.
• 18 Months relevant experience.

Job Details:

Company: eThekwini Municipality

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

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