Job Description: To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. Job Responsibilities: Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Accurately obtaining and capturing information to confirm correct funding Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Dealing with multiple interactions Keeping abreast of continuous process, product updates and digital tools Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Achieving and exceeding key performance metrics relating to service delivery Confirming benefits according to set protocols and funding rules Consistently utilizing all servicing tools available Job Requirements: Learning and Researching (Nimble Learning) Delivering results and meeting customer expectations (Customer focus) Deciding and initiating action (Decision Quality) Analysing (Managing Complexity) Presenting and communicating information (Communicating effectively) Following instruction and procedures (Self-development) Working with people (Collaborating) Writing and reporting (Communicating effectively) Qualification & Experience: South African accredited Clinical Qualification Knowledge of Anatomy and Physiology Matric Experience At least 6 months working experience in a customer services or clinical environment Customer Centric Time Management Job Details: Company: Discovery Limited Vacancy Type: Full Time Job Location: Cape Town, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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