
Website Dis-Chem Pharmacies
Job Description:
Dis-Chem Pharmacies require the committed services of a Casual Customer Consultant for their Watercrest store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns
Job Responsibilities:
- Ensure Accurate Process of Transaction – TRMS – capturing and reporting
- Manage stock control and shrinkage
- Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
- Accurate recruitment and capturing of customers
- Respond to written or e-mail queries on various platforms
- Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
- Manage and report complaints and compliments through the customer service diary
- Ensure effective external communication (customer feedback)
- Ensure effective internal communication (within customer service/benefits programme)
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
- Check card balances, card reports and/or statements for customers
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items,
- partner goody bags, free gifts and other promotional items
- Checkpoint reversals on statements
- Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to
- the Admin Manager on a daily basis
Job Requirements:
- Administration of customer relations
- Strong command of the English and Afrikaans languages
- Exceptional communication and active listening skills
- Problem-solving skills
- Sound analytical skills
- Patience
- Honest and trustworthy
- Ability to lead by example
Qualification & Experience:
- Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
- At least 1-year experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate – MS Office
- Willing and able to work retail hours
- Third additional language
- SAP experience
Job Details:
Company: Dis-Chem Pharmacies
Vacancy Type: Full Time
Job Location: Waterfall, KwaZulu-Natal, SA
Application Deadline: N/A
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