Dischem Careers Midrand – Online Customer Care Consultant

Website Dis-Chem Pharmacies

Job Description:

Dis-Chem Pharmacies has a 6-month contract available for an Online Customer care Consultant at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.

Job Responsibilities:

  • Ensure effective external communication (customer – feedback provided).
  • Accurate Process of Transaction – TRMS – capturing and reporting.
  • Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
  • Ensure accurate data capturing and completion of documentation gets done.
  • Escalate compliments, complaints and product sourcing to supervisor daily.
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
  • Ensure effective internal communication (within customer service/benefits programme).

Job Requirements:

  • Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Communication skills
  • Honest, trustworthy and accuracy
  • English and 2nd Additional Language – Read, write, speak and understand
  • Administration and customer relations
  • Understanding problems and solving – problem-solving, patient and working under pressure
  • Knowledge of the POPI and consumer protection act

Qualification & Experience:

  • Grade 12 / Matric
  • Relevant Online Customer Care experience.
  • Relevant Customer Service/Administration course

Job Details:

Company: Dis-Chem Pharmacies

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

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