Department of Labour Vacancies – Service Desk Agent

Job Responsibilities:

Log incidents on IT Service Management (ITSM) system from incoming calls and emails. Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable

Job Requirements:

National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information Technology (ICT), ITIL Foundation and A+ or N+. Experience: 6 months.  Knowledge: Strong comprehension of English Language, Microsoft Applications literate, Processes and procedures, Service Desk environment. Skills: Strong communication to provide high-quality customer service, the ability to listen and ask relevant questions, Exceptional written and oral communication skills, Fluent English. Analytical. Telephone Etiquette, IT Skills

Job Details:

Company: Department of Employment and Labour

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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