Data Capturing Jobs From Home in Johannesburg – Customer Service Coordinator

Website Abbott

Job Description:

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Job Responsibilities:

  • Receives customer complaints specific to order responsibility.
  • Enters the order, taking into consideration any special order types or FOC codes. Specific customer requests. (If required).
  • Clear Back Order report received from customers.
  • First response handling (to ensure instruction has been actioned)
  • Records all incoming calls from customers on the customer care line, ensuring follow-up with customer within 24 hours.
  • Ensuring each order has relevant correspondence attached
  • Ensure that all orders are captured onto data sheet (orders tracker)
  • Follows up on Back Order Report daily with communication to customers using a template
  • Ensure contact details present for automatic order conformation.
  • Receives orders via Internet, fax or mail, and distribute amongst the team to ensure captured within the order cut off SLA.
  • To ensure all stages of the order process are captured accurately with reference to system data and times processed by order entry team on the data sheet adding necessary information. (If required).

Qualification & Experience:

  • Must have a grade 12 ( Matric Certificate)
  • 4 years working with Excel & MS Outlook
  • Order entry and work distribution experience
  • Working within a team

Job Details:

Company: Abbott

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

 Report Job