Clicks Group Careers – Store Manager

Job Description:

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Responsibilities:

• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To adequately schedule staff in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

Job Requirements:

• Entrepreneurial and Commercial Thinking
• Computer literacy
• Leading and Supervising
• Problem-solving skills
• Planning and organising skills
• Strong customer orientation
• Strong financial acumen
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Good communication skills

Qualification & Experience:

• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Essential: Grade 12 (Maths 50% and English 50%)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the
• Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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