Job Description: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. Job Responsibilities: To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised. To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. Job Requirements: Knowledge of Customer service excellence Planning and organising skills Knowledge of stock, cost, risk and compliance management procedures Knowledge of competency based interviewing Strong retail/FMCG background and understanding of merchandising and promotions principles Knowledge of labour legislation and IR practices Results and target driven Sound managerial skills Sound understanding and application of financial management principles Qualification & Experience: Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Essential: Grade 12 (Maths 50% and English 50%) Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants) Job Details: Company: Clicks Group Vacancy Type: Full Time Job Location: Centurion, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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