Click Job Application – Service Advisor

Website Clicks Group

Job Description:

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Responsibilities:

  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
  • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
  • To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
  • To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
  • To timeously and efficiently resolve all customer queries in line with the Company’s policies.
  • To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.

Job Requirements:

  • Problem-solving skills
  • Sound managerial skills
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Planning and organising skills
  • Understanding and application of financial management principles
  • Knowledge of competency based interviewing
  • Results and target driven
  • Knowledge of stock, cost, risk and compliance management procedures

Qualification & Experience:

  • Essential: Relevant Retail/Business Management qualification (External applicants)
  • Numeracy and stock management experience
  • Desirable: Maths 50% and English 50% at grade 12 level
  • 1 years’ experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
  • Essential: Grade 12

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Malmesbury, Western Cape, SA

Application Deadline: N/A

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