Job Description: The subject matter expert (SME) provides the knowledge and expertise for business rules, process and product rules within Client Services. Part of the role includes working closely and supporting Client Services Managers and specialist consultants. Job Responsibilities: Initiate and implement change processes across the department to improve quality and client experience Understand the complete end to end processes, how they fit together and the implications of a break in the process Benchmark our service levels and client experience against industry standards Provide recommendations for procedural improvements. Build strong relationships with various people in the business and with external stakeholders in order to document / develop processes Continuously assess processes, procedures and business rules to identify areas for improvement Serve as a credible client service resource to the team and business where business processes, product and business rules are concerned Problem solve process failures through route cause analysis, solution engineering and implementation Ensure that terms/jargon is simplified, understood and well communicated to the team Job Requirements: Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees 5 to 7 years Client Services experience in an Asset Management environment Understanding and knowledge of financial services/investment industry and products(Units trust, TFI and Retirement products advantageous) 3 to 5 years Business Process and Product rules expert experience in a Client Services environment Qualification & Experience: Technical/Professional Knowledge and Skills Building Customer Loyalty Governance, Risk and Controls Business principles Communication Business terms and definitions Banking procedures Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Cape Town, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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