Amazon Jobs – KDP Support Analyst

Website Amazon

Job Description:

The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.

Job Responsibilities:

  • Comfort and experience with the use of technical and payment tools/systems
  • Ability to work in teams where team members are in different locations and belong to different cultures.
  • Prior experience in process improvement initiatives or Six Sigma
  • Flexibility to work shifts which includes overnight and weekends
  • Experience working with KPIs and SLAs
  • Ability to work in changing environment
  • Previous Amazon Customer Service experience

Qualification & Experience:

  • 1-2 years of work experience in a Customer Service or Contact Centre environment
  • High School Diploma OR relevant NQF level qualification
  • Computer literacy (Excel, Word, PowerPoint, Outlook)
  • Fluent in English

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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